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Peter Claeson

  • As Safety & Security Manager at Scandic Hotels, what are the issues that you are facing on a daily basis when it comes to keeping your guests safe?

Probably the most challenging is to make sure that our staff is on focus 24/7 and by saying this –  the task is to do our everyday work but to think safety at the same time. So the demands on our staff is steadily increasing. And the roadmap forward is to focus on creating a safety culture which is both doable and agile.

  • What is your opinion on the issue of safety and security in tourism? How well are hotels prepared for a possible negative scenario such as natural disaster / terrorism threat / cyber attack?

Personally I do not think that tourists in general always have so much focus on the capabilities of the hotel chosen. I also believe that awareness and preparedness differs quite much depending on location, city and if you are a hotel chain or a “stand alone” hotel or even a franchise hotel. Why? Resources and knowledge. Here I think we all have a responsibility to create safe environments by look and ask for other things such as AED machine, trained staff, crisis organization etc when booking our holidays or worktrips.

  • What do you most look forward regarding your participation at Safe Stay event in London?

I am especially looking forward to extend my network and of course some really interesting workshops.